Background:
A premier property management company located in Houston and Dallas who owns and operates commercial office properties since 1984. This company has had great success in operations, resulting in their expansion in various cities and markets.
Challenge:
The Client had an antiquated analog phone system that inter-connected to 21 sites, but had reached end-of-life status and started deteriorating in call quality & reliability. A concern arose that with no redundancy in place, the business would be dead in the water should their system fail. Their PBX (Private Branch Exchange) unit lacked any of the newer features that the client wanted to implement that could easily be done with a VoIP phone system. Finally, as the Client’s business continued to grow it became more cumbersome to deploy phones and procure analog lines through traditional telephony carriers due to long-winded processes and delays in deliverables.
Solution:
Rhynotel devised a custom VoIP solution that contained two (2) servers for High Availability and redundancy in a Single Rack Unit server configuration. This included a feature-rich standard unlike many other VoIP PBX offerings from the likes of our competitors. This solution significantly exceeded the expectations of the Client because they now have features that were not available before, their PBX now has High Availability and long-term resiliency built-in, plus they have the ability to rapidly deploy new offices and locations.
Business Impact:
After completion of the project, the Client has already started to experience cost savings due to the reduced footprint from the custom PBX in their datacenter. During the design phase, Rhynotel opted to use a Single Rack Unit configuration for the server instead of the standard Two Rack Units that other PBX vendors use, resulting in a substantial reduction in overhead costs. This, along with the scalability and deployment capabilities of VoIP has significantly improved the Client’s ability to grow and deploy users to new locations.
Results:
Months after the Enterprise VoIP PBX implementation, the Client added four (4) new sites under their umbrella in a matter of days instead of weeks. The CIO now can review logs, monitor calls, receive voicemails as .wav files via email and other telephony features that were unavailable to him and his team in the past. The company’s receptionists make full use out of our web-based switchboard portal, making it simple for them to dispatch calls. Rhynotel’s VoIP solution was such a benefit to the Client’s bottom line that they have referred Rhynotel and our sister company, neoRhino IT Solutions, to several of their tenants at properties they own.
